FAQ

FREQUENTLY ASKED QUESTIONS

What is THIRA?

THIRA is a curated collection of silk, ceramics, handmade objects, and thoughtful pieces inspired by Asian heritage, craftsmanship, and quiet living.

Where does THIRA ship?

We ship to selected destinations worldwide. Available shipping options and delivery estimates are shown at checkout.

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery time depends on your destination and selected shipping method.

Are your products handmade?

Many of our pieces are handmade or finished by hand. Natural variations in color, texture, and shape are part of their unique character.

How can I care for my silk products?

Care instructions vary by piece. Please follow the specific care instructions provided with your product.

Can I return my order?

Yes. Eligible items can generally be returned within 30 days of delivery, provided they are unused and in their original condition.

Will I receive a tracking number?

Yes. Once your order has been shipped, tracking information will be sent to you by email.

Are customs duties and taxes included?

For international orders, customs duties, taxes, or import fees may apply depending on your destination. These charges are the responsibility of the recipient.

How can I contact THIRA?

For questions about products, orders, shipping, or returns, please contact us at astranovaone@gmail.com.

We’re here to help.